Property Cart (mobile application and website)
| Operated by | MRK Engineering Services Private Limited |
| CIN | U71100RJ2025PTC101420 |
| Registered office | 17, Anjum Manzil, Gulzar Bag, Tonk, Rajasthan 304001 |
| GSTIN | 08AATCM1732H1Z8 |
| Document version | 1.0 |
| Effective date | 17 September 2026 |
| Last updated | 17 September 2026 |
| Governing law | Laws of India |
| Jurisdiction | Courts at Tonk, Rajasthan |
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE PLATFORM. By creating an account, ticking the acceptance box, or otherwise accessing or using Property Cart, You enter into a legally binding contract with MRK Engineering Services Private Limited. If You do not agree to these Terms, do not use the Platform.
CLAUSE 3 (NATURE OF THE PLATFORM), CLAUSE 16 (DISCLAIMERS), CLAUSE 17 (LIMITATION OF LIABILITY), CLAUSE 18 (INDEMNITY) AND CLAUSE 23 (DISPUTE RESOLUTION) LIMIT OUR LIABILITY AND AFFECT YOUR LEGAL RIGHTS. READ THEM IN FULL.
1.1 The documents that bind You. The following documents together constitute the entire agreement between You and Us in relation to the Platform (collectively, the "Agreement"):
(a) these Terms and Conditions of Use; (b) the Property Cart Privacy Policy, incorporated by reference; (c) the Cookie and Tracking Notice (Schedule to the Privacy Policy); (d) any product-specific terms displayed at the point of purchase of Coins; and (e) any notices or policies We publish on the Platform from time to time.
In the event of conflict, these Terms prevail, except in relation to the processing of personal data, where the Privacy Policy prevails.
1.2 How You accept. You accept this Agreement by any one of the following, each of which is sufficient in law:
(a) ticking the checkbox marked "I have read and agree to the Terms and Conditions and the Privacy Policy" during registration (click-wrap acceptance); (b) tapping any button labelled "Continue", "Register", "Sign Up", "Buy Coins" or similar where the acceptance text is displayed adjacent to that button; or (c) accessing, browsing or otherwise using any part of the Platform (browse-wrap acceptance), which constitutes acceptance of these Terms as published at the time of such use.
1.3 Electronic contract. You acknowledge that this Agreement is concluded by electronic means and is valid and enforceable under Section 10A of the Information Technology Act, 2000 read with the Indian Contract Act, 1872. You waive any objection to the validity or enforceability of this Agreement on the sole ground that it was concluded electronically or is not signed in wet ink.
1.4 Capacity. You represent that You are competent to contract under Section 11 of the Indian Contract Act, 1872, and that where You accept on behalf of an entity, You are duly authorised to bind that entity.
1.5 Annual re-notification. In compliance with Rule 3(1)(c) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, We will inform You of this Agreement and of any change to it at least once every year, and on each material change.
2.1 Definitions. In this Agreement, unless the context requires otherwise:
"Agreement" has the meaning in Clause 1.1.
"Applicable Law" means all statutes, rules, regulations, notifications, circulars, orders and judgments in force in India, including the Information Technology Act, 2000; the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; the Digital Personal Data Protection Act, 2023; the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020; the Indian Contract Act, 1872; the Real Estate (Regulation and Development) Act, 2016; the Bharatiya Nyaya Sanhita, 2023; and the Prevention of Money-Laundering Act, 2002.
"Buyer" means a User who accesses the Platform to search for, view, or obtain the Contact Details associated with a Listing, whether for purchase, lease, rent or any other purpose.
"Coins" means the non-monetary, non-negotiable, revocable digital units of account issued by Us within the Platform, which a User may redeem solely to unlock Contact Details or to access such other Platform features as We may designate. Coins are more fully described in Clause 9.
"Contact Details" means the name, telephone number, email address or other direct contact particulars of a Listing User, which become visible to a Buyer only upon redemption of Coins.
"Content" means any text, image, photograph, video, floor plan, map, price, description, document, review, message or other material uploaded, transmitted, or made available on the Platform by a User.
"Listing" means an advertisement or entry created by a Listing User on the Platform describing an immovable property offered for sale, lease, rent or other transfer.
"Listing User" or "Seller" means a User who creates, publishes or maintains a Listing, whether as owner, co-owner, power-of-attorney holder, authorised representative, promoter, or otherwise lawfully entitled to offer the property.
"Platform" means the Property Cart mobile application (on Android and iOS), the website at property-cart.com, and all associated software, APIs, and services operated by Us.
"Platform Fee" means the consideration paid by a User to Us for the purchase of Coins or for any other Platform service. The Platform Fee is a technology and access fee. It is not, and shall never be construed as, brokerage, commission, a success fee, a finder's fee, or any consideration referable to a Property Transaction.
"Property Transaction" means any agreement to sell, sale, transfer, lease, licence, rent, mortgage, exchange, or other dealing in immovable property between Users, including all negotiations, payments, documentation, registration and possession relating to it.
"User", "You", "Your" means any person who accesses or uses the Platform, whether registered or not, and includes Buyers and Listing Users.
"We", "Us", "Our", "Company", "Property Cart" means MRK Engineering Services Private Limited, a company incorporated under the Companies Act, 2013, having CIN U71100RJ2025PTC101420 and its registered office at 17, Anjum Manzil, Gulzar Bag, Tonk, Rajasthan 304001.
2.2 Interpretation. Headings are for convenience only. The singular includes the plural. "Including" means "including without limitation". References to a statute include that statute as amended or re-enacted, and any subordinate legislation under it. Timelines in days mean calendar days unless stated otherwise.
This Clause 3 is the foundation of this Agreement. Every other clause is to be read consistently with it.
3.1 What We are. Property Cart is a technology platform and an online listing-discovery service. Our sole function is to host Listings created by Users, to make those Listings searchable, and - upon a Buyer's redemption of Coins - to display Contact Details so that the Buyer and the Listing User may communicate directly with each other, outside the Platform.
3.2 What We are NOT. We expressly and unequivocally declare that We are NOT, and do not hold Ourselves out as:
(a) a real estate agent, broker, sub-broker, property dealer, middleman, channel partner, or "real estate agent" within the meaning of Section 2(zm) of the Real Estate (Regulation and Development) Act, 2016; (b) a promoter, builder, developer, coloniser or seller of any immovable property; (c) an agent, representative, trustee, partner, joint venturer, or fiduciary of any User; (d) a valuer, surveyor, architect, structural engineer, or title-search professional; (e) an advocate, chartered accountant, tax consultant, or provider of legal, financial, investment or tax advice; (f) an escrow agent, payment aggregator, payment system operator, banker, lender, or financial institution; or (g) a party to, guarantor of, or witness to any Property Transaction.
3.3 We do not do any of the following. For the avoidance of all doubt, We do not, and will not:
(a) negotiate, or participate in negotiations, on behalf of any Buyer or Listing User; (b) act on behalf of, or represent, any Buyer or Listing User in any Property Transaction; (c) quote, set, recommend, endorse, or influence the price of any property; (d) receive, hold, route, transmit, or hold in escrow any consideration, token amount, advance, earnest money, booking amount, security deposit, rent, or sale price relating to a Property Transaction; (e) charge, accept, claim, or become entitled to any brokerage, commission, percentage, or success fee referable to the value of, or the completion of, any Property Transaction; (f) draft, execute, attest, notarise, register, or advise upon any agreement to sell, sale deed, lease deed, or other instrument; (g) verify, warrant, certify or guarantee the title, ownership, encumbrance status, approvals, measurements, construction quality, occupancy status or legal status of any property; (h) conduct site visits, accompany Users on site visits, or arrange them; or (i) employ, engage, empanel or authorise any agent, broker, sub-broker, tele-caller or field executive to deal with any Property Transaction on behalf of any User.
3.4 No agency, partnership or employment. Nothing in this Agreement, and no conduct of the parties, creates any relationship of agency, partnership, joint venture, franchise, employment, or fiduciary relationship between Us and any User. No User has authority to bind Us, to make any representation on Our behalf, or to hold themselves out as Our agent or partner.
3.5 Our role ends at introduction. Our service is complete, fully performed, and exhausted at the moment Contact Details are displayed to a Buyer following redemption of Coins. Everything that happens after that moment - communication, negotiation, inspection, documentation, payment, registration, possession and any dispute - occurs exclusively between the Users concerned, at their own risk and cost, and without Our participation, supervision, knowledge, endorsement or responsibility.
3.6 What You pay for. The Platform Fee purchases access to information hosted on a technology platform. It is consideration for a software and information service. It is not consideration for the introduction of a customer, for the procurement of a transaction, or for any outcome. You are not entitled to a refund, credit, or compensation because a Property Transaction did not occur, was unsatisfactory, or was not concluded on terms You wanted.
3.7 No verification. Listings are User-generated Content. We do not independently verify, and are under no obligation to verify, the truth, accuracy, completeness, legality, or currency of any Listing, any photograph, any document, or any statement made by any User. Any automated checks, badges, labels, scores, rankings or "verified" markers displayed on the Platform are automated conveniences only, are generated without human application of mind, do not constitute a representation, warranty, certification or endorsement by Us, and must not be relied upon as a substitute for Your own due diligence.
4.1 Our stated position. Section 2(zm) of the RERA Act defines a "real estate agent" as a person who negotiates or acts on behalf of one person in a transaction of transfer of a plot, apartment or building, and includes property dealers, brokers and middlemen. Because We do none of the things listed in Clause 3.3 - in particular because We neither negotiate nor act on behalf of any person in any transaction of transfer, and because Our consideration is a flat technology access fee wholly unconnected to whether any transfer occurs or to its value - We do not consider Ourselves to be a real estate agent under the RERA Act, and We are not registered as one.
4.2 No RERA registration is claimed. We hold no RERA registration in any State or Union Territory, and We make no representation that We hold one. We do not display, and You must not infer, any RERA registration number in respect of Us.
4.3 Registration obligations rest on the Listing User. Where a Listing relates to an ongoing, under-construction, or otherwise registrable real estate project, the obligations under the RERA Act - including registration of the project under Section 3, registration of an agent under Section 9, and the mandatory quoting of the project registration number in every advertisement under Section 11(2) - rest solely and exclusively on the promoter and/or the real estate agent concerned, and not on Us. By publishing such a Listing, the Listing User represents and warrants that they hold every registration required by Applicable Law and that the registration number stated in the Listing is true, subsisting and their own.
4.4 Mandatory disclosure by Listing Users. A Listing User publishing a Listing for an under-construction or registrable project must enter the applicable RERA project registration number and, if acting as an agent, their RERA agent registration number, in the fields provided. We are entitled (but not obliged) to reject, suspend or remove any such Listing that does not carry a registration number, or that carries one that appears on its face to be invalid, expired, or belonging to another person.
4.5 Not a defence for Users. Nothing in this Clause 4 relieves any User of any obligation they owe under the RERA Act or any State RERA rules. A User may not plead Our position under this Clause as a defence to their own non-compliance.
4.6 Change in law or determination. If a competent authority or court determines that any activity of Ours requires registration under the RERA Act or any other law, We will take such steps as We consider appropriate, which may include obtaining registration, or modifying, restricting or discontinuing the relevant feature. Such a determination does not retrospectively make Us a party to, or liable in respect of, any Property Transaction between Users.
5.1 Intermediary status. We are an "intermediary" within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, in respect of all Content created, uploaded or transmitted by Users. We store and transmit that Content on behalf of Users.
5.2 Safe harbour. In respect of User Content, We rely on the exemption from liability under Section 79 of the Information Technology Act, 2000. Consistent with Section 79(2), We do not initiate the transmission of any Listing, do not select the receiver of any transmission, and do not select or modify the information contained in any Listing. Ordering, ranking, filtering, categorisation and search results are produced by automated systems applying neutral technical criteria, and do not constitute editorial selection or modification of Content by Us.
5.3 Due diligence. We observe the due diligence required by Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, including by publishing this Agreement and Our Privacy Policy, informing Users of prohibited Content (Schedule A), appointing a Grievance Officer (Schedule B), and acting on valid orders and complaints within the timelines in Schedule D.
5.4 Actual knowledge. Consistent with Shreya Singhal v. Union of India (2015) 5 SCC 1, We act upon "actual knowledge" of unlawful Content when We receive an order of a court of competent jurisdiction or a notification from an appropriate Government or its agency. We will disable access to such Content as expeditiously as possible and in any event within thirty-six (36) hours of receipt, as required by Rule 3(1)(d).
5.5 Voluntary removal. Separately and without prejudice to Clause 5.4, We may - at Our sole discretion and without being obliged to do so - remove or disable access to Content that We in good faith believe violates this Agreement, on the basis of a User complaint, an automated signal, or Our own review. Any such voluntary action is taken in good faith under Rule 3(1)(b) and the proviso to Section 79(2)(b), and does not amount to editorial control, does not waive Our intermediary status, and does not create any duty to monitor Content generally or to detect any particular unlawful Content.
5.6 No general monitoring obligation. We are under no obligation to proactively monitor, screen or pre-vet Listings or communications. We do not undertake to do so, and no User may rely on any expectation that We do.
5.7 Assistance to agencies. We will provide information or assistance to a Government agency lawfully authorised under Rule 3(1)(j) within seventy-two (72) hours of receipt of a lawful written order. We will preserve records for as long as required, and in any case for one hundred and eighty (180) days after cancellation or withdrawal of a registration, as required by Rule 3(1)(g).
6.1 Age. The Platform is strictly for persons who are eighteen (18) years of age or older. By using the Platform You represent that You are at least 18. We do not knowingly permit minors to register. If We learn that a User is a minor, We will terminate the account and delete the associated personal data in accordance with the Privacy Policy.
6.2 Capacity and lawfulness. You must be competent to contract, must not be an undischarged insolvent, and must not be a person barred from receiving services under Applicable Law.
6.3 Sanctions and restricted persons. You represent that You are not a person or entity designated under any sanctions list administered by the Government of India, the United Nations Security Council, or any other applicable authority, and that You will not use the Platform in breach of any applicable export control or sanctions law.
6.4 One account. You may hold only one account unless We expressly permit otherwise in writing. Accounts are personal to You and are not transferable, assignable, or capable of being sold, rented or shared.
7.1 Accurate information. You must provide information that is true, accurate, current and complete, and must keep it updated. Furnishing false information is a breach of this Agreement and may attract consequences under Applicable Law, including under Sections 318 and 336 of the Bharatiya Nyaya Sanhita, 2023.
7.2 Credentials. You are solely responsible for maintaining the confidentiality of Your credentials, OTPs and device. All activity under Your account is deemed to be Your activity. You must notify Us immediately at support@property-cart.com of any unauthorised use.
7.3 Our right to refuse. We may refuse registration, or suspend or terminate any account, at Our discretion, in accordance with Clause 19.
8.1 Self-declaration model. Any identity or ownership information You provide is a self-declaration by You. We may, but are not obliged to, ask You to upload documents such as proof of identity, proof of address, or documents evidencing your right to offer the property.
8.2 What our checks are and are not. Any verification We perform is a limited, automated or clerical check of the face of a document or of a mobile number or email address. It is not:
(a) a title search, encumbrance search, or search of any land record, revenue record or sub-registrar record; (b) a check of the genuineness, validity or subsistence of any document; (c) a confirmation that You own, or are authorised to deal with, any property; or (d) statutory or regulatory "Know Your Customer" verification of the kind conducted by a regulated financial entity. We are not a regulated entity and do not perform regulatory KYC. Where a payment is made to Us, KYC obligations in relation to that payment are discharged by Our RBI-authorised payment aggregator, not by Us.
8.3 No reliance. No badge, tick, label or status displayed against any User or Listing constitutes a representation by Us as to that User's identity, ownership, solvency, honesty, or authority. You must not rely on it.
8.4 Aadhaar and sensitive identifiers. Do not upload Your Aadhaar number, Aadhaar card, or any Aadhaar-linked document to the Platform. We neither require nor request Aadhaar. If an Aadhaar document is uploaded, We may delete it without notice. Where any identity document is uploaded, You must mask all but the last four digits of any identifier. You are solely responsible for any consequence of uploading a document contrary to this Clause.
8.5 Your representations. By listing or transacting, You represent and warrant on a continuing basis that: (a) all information You provide is true; (b) You are the lawful owner of the property or are duly authorised in writing to offer it; (c) the property is free from any legal impediment to the transaction You propose; (d) You are not acting for any purpose of money laundering, benami transaction, or tax evasion; and (e) Your use of the Platform does not breach any court order, statutory bar, or contract binding on You.
9.1 What Coins are. Coins are a limited, personal, non-exclusive, non-transferable, revocable licence to access a specified feature of the Platform, principally the display of Contact Details. Coins are a unit of account internal to the Platform.
9.2 What Coins are NOT. Coins are NOT:
(a) money, legal tender, currency, e-money, a prepaid payment instrument, a deposit, or a claim on Us for money; (b) a security, share, derivative, virtual digital asset, cryptocurrency, or investment of any kind; (c) property capable of being owned, inherited, charged, pledged, or dealt with outside the Platform; (d) redeemable, encashable, or convertible into money, goods, or any benefit outside the Platform; or (e) transferable to, or usable by, any other User or person.
9.3 No proprietary interest. You obtain no ownership right in Coins. Your right is a contractual right to use Platform features, exercisable only in accordance with this Agreement, and terminating with Your account.
9.4 Purchase. Coins are sold in packs at the prices displayed at the point of purchase. Prices are inclusive or exclusive of GST as indicated on the checkout screen and the tax invoice. We may revise pack composition and pricing prospectively at any time; a revision does not affect Coins already credited.
9.5 Validity and expiry. Each Coin pack carries its own validity period, currently ranging from thirty (30) to three hundred and sixty-five (365) days depending on the pack purchased, and Coins expire automatically on the expiry of that period. Coins from different purchases may therefore expire on different dates, each tracked separately. Expiry is flagged in-app at least three (3) days in advance for coins due to lapse. Expired Coins are not restored and carry no residual value. The validity period applicable to a purchase is displayed to You before payment and forms part of the contract of sale.
9.6 Consumption is irreversible. A Coin is consumed at the instant Contact Details are displayed to You. Consumption is final. We do not restore Coins because You did not use the Contact Details, could not reach the Listing User, did not like the property, or did not conclude a transaction.
9.7 Deduction and errors. We may correct any Coin balance credited in error, by system fault, promotional error, or fraud, and may reverse Coins obtained in breach of this Agreement.
9.8 Bonus and promotional Coins. Coins granted free of charge, as a bonus, referral reward, or under any promotion may carry a shorter validity, may be restricted in use, and are not refundable in any circumstance. Where a Coin balance contains both purchased and promotional Coins, promotional Coins are consumed first.
9.9 Fair use. We may impose reasonable daily or monthly caps on unlocks to prevent scraping, bulk harvesting and abuse, and may throttle or suspend accounts that exceed them.
10.1 Payment processing. All payments for Coins are processed by third-party payment aggregators and gateways authorised by the Reserve Bank of India. We do not collect, store, or have access to Your complete card number, CVV, PIN, UPI PIN, net-banking password, or any authentication credential. Card data, where stored, is tokenised by the aggregator in accordance with RBI's card-on-file tokenisation framework. Your use of a payment instrument is additionally governed by the terms of the aggregator and Your bank.
10.2 The only money We take. The Platform Fee is the sole consideration We receive from Users. We do not receive, and will refuse, any payment relating to a Property Transaction. If any person - whether claiming to represent Us or not - asks You to transfer a token amount, booking amount, advance, security deposit, rent, or sale consideration to Us or to any account said to belong to Us, that request is fraudulent. Do not pay. Report it immediately to the Grievance Officer at Schedule B.
10.3 Invoice and tax. A GST-compliant tax invoice is issued for every purchase of Coins to Your registered email and in-app. Prices are quoted in Indian Rupees. All taxes, cess and levies applicable to the Platform Fee are payable by You unless stated otherwise.
10.4 Refund policy. Coins are, as a general rule, non-refundable, because the service purchased - access to information - is rendered instantly and irreversibly upon consumption. This general rule is subject to the following, which are Your contractual entitlements:
10.4.1 We will refund (to the original payment instrument, within seven (7) working days of approval):
(a) Duplicate or failed charges - where You were debited more than once for the same purchase, or were debited but Coins were not credited; (b) Unconsumed Coins where the fault is Ours - where Coins remain unconsumed and were rendered unusable by a defect, outage or discontinuation attributable to Us; (c) Fraudulent Listing - where You consumed Coins to unlock a Listing that We subsequently determine, following a complaint made within fifteen (15) days of the unlock, to be fraudulent, fake, duplicate, a listing of a property that does not exist, or a listing published by a person with no right to offer the property. The refund is made in Coins, restored to Your balance; (d) Unauthorised transaction - where You establish to Our reasonable satisfaction that a purchase was made without Your authority and not through Your failure to secure Your credentials; and (e) any refund required by Applicable Law or by an order of a competent authority.
10.4.2 We will not refund where: Coins have been consumed and none of the grounds in Clause 10.4.1 applies; Coins have expired under Clause 9.5; the Listing User did not answer, was unresponsive, or declined to deal; the property was already sold, let, or withdrawn; You changed Your mind; the Property Transaction failed, was cancelled, or was concluded on unfavourable terms; or Your account was terminated for breach under Clause 19.
10.5 How to claim. Submit a refund request through the in-app "Help" flow or to support@property-cart.com with Your registered mobile number, order ID, and reasons. We will acknowledge within forty-eight (48) hours and decide within fifteen (15) days. If We reject a claim, We will give reasons in writing, and You may escalate to the Grievance Officer under Clause 20.
10.6 Statutory rights preserved. Nothing in this Clause 10 limits, excludes or modifies any right or remedy available to You as a "consumer" under the Consumer Protection Act, 2019, which prevails over any inconsistent provision of this Agreement.
10.7 Chargebacks. Raising a chargeback without first using the process in Clause 10.5 is a breach of this Agreement. Where a chargeback is raised in respect of Coins already consumed, We may suspend Your account, recover the disputed sum as a debt, and contest the chargeback with evidence of consumption.
11.1 Right to list. You may publish a Listing only if You are the owner, a co-owner acting with the consent of all co-owners, a holder of a valid and subsisting power of attorney, a promoter entitled to sell, or a person holding express written authority from the owner. You must be able to produce that authority on demand.
11.2 Accuracy. Every Listing must be true, current, complete and not misleading, and must accurately state at least: the type of property; locality and, where required, the full address; carpet area, and built-up or super built-up area where quoted, each identified as such; asking price or rent and whether it is negotiable; ownership type (freehold, leasehold, co-operative society, etc.); age and floor; approvals status; encumbrances known to You; and applicable RERA registration numbers under Clause 4.4.
11.3 Images and media. Photographs, videos and floor plans must be of the actual property being offered, taken or lawfully obtained by You, and must not be stock images, images of another property, artist's impressions passed off as real, or images edited so as to misrepresent the property. You must hold all rights necessary to upload them, including the consent of any identifiable person appearing in them.
11.4 One property, one Listing. Duplicate Listings of the same property, multiple Listings created to gain search prominence, and re-posting to refresh recency are prohibited.
11.5 Prompt updates. You must mark a Listing as sold, let, or withdrawn within forty-eight (48) hours of it ceasing to be available. Maintaining a stale Listing that continues to consume Buyers' Coins is a serious breach and may result in permanent termination and liability to affected Buyers.
11.6 No brokers, no agents. The Platform is for direct dealings between owners and Buyers. Unless We expressly launch and You expressly subscribe to a separate, clearly labelled professional offering, You must not use the Platform if You are a broker, agent, sub-broker, channel partner, or intermediary listing property on behalf of clients for a commission, and You must not describe Yourself as, or operate as, one on the Platform. We may remove such Listings and terminate such accounts without refund.
11.7 Prohibited listings. Schedule A applies. In particular, You must not list property that is the subject of a subsisting court injunction, that is under acquisition, that is built in violation of sanctioned plans where that fact is concealed, that is agricultural land offered in breach of restrictions on transfer, that is government or public land, that is benami, or that You are otherwise not lawfully entitled to offer.
11.8 Our rights over Listings. We may, without liability and at Our discretion, decline to publish, edit for formatting only, re-categorise, de-rank, suspend, or remove any Listing that We reasonably believe breaches this Agreement or Applicable Law, or that is the subject of a valid order under Clause 5.4.
12.1 You must verify independently. YOU MUST NOT RELY ON THE PLATFORM, ON ANY LISTING, OR ON ANY STATEMENT OF ANY LISTING USER AS THE BASIS FOR ANY DECISION TO PAY MONEY OR ENTER ANY PROPERTY TRANSACTION. Before paying any sum to any Listing User, You must, at Your own cost, and through professionals of Your own choosing:
(a) obtain a title search and legal opinion from an independent advocate covering at least thirty (30) years, or such period as is customary in the State concerned; (b) obtain an Encumbrance Certificate from the office of the Sub-Registrar; (c) inspect the original title deeds, the mutation and revenue records, the latest property tax receipts, and the utility bills; (d) verify sanctioned building plans, commencement certificate, completion certificate and occupancy certificate with the relevant municipal or development authority; (e) where the property is part of a registered real estate project, independently verify the project and agent registration on the official website of the State RERA authority; (f) verify society or association no-objection certificates, share certificates and dues; (g) physically inspect the property and verify its identity, measurements and boundaries; (h) verify the identity and authority of the person You are dealing with against original photo identification; and (i) obtain independent tax and financial advice, including on stamp duty, registration charges, capital gains and TDS under Section 194-IA of the Income-tax Act, 1961.
12.2 Payment discipline. Pay only to the verified bank account of the verified owner, by traceable banking channel, against a written receipt or a registered instrument. Do not pay cash. Do not pay any person who says they represent Property Cart. Do not pay before Clause 12.1 is complete.
12.3 Assumption of risk. You transact entirely at Your own risk. You acknowledge that You have been given the express warnings in this Clause 12 and Clause 16, that You have had the opportunity to obtain independent legal advice, and that You accept the risks of dealing with counterparties whose identity, honesty, title and authority We have not verified and do not warrant.
13.1 What the unlock does. On redemption of Coins, We display the Contact Details submitted by the Listing User. That is the entirety of what is delivered.
13.2 What We do not promise. We do not promise that the Contact Details are current, that the person will respond, that the property remains available, that the person is the owner, or that any dealing will follow.
13.3 Consent to disclosure. Every Listing User expressly consents, at the time of publishing a Listing, to the disclosure of their Contact Details to Buyers who redeem Coins. This disclosure is the core purpose for which those details were collected and is described in the Privacy Policy.
13.4 Use of unlocked Contact Details. You may use Contact Details only to communicate in good faith about the specific Listing for which they were unlocked. You must not add them to a marketing database, use them for telemarketing or bulk messaging, sell, publish or transfer them, or use them in breach of the Telecom Commercial Communications Customer Preference Regulations, 2018 or of the Digital Personal Data Protection Act, 2023. Breach of this Clause 13.4 is a material breach entitling Us to terminate Your account immediately, retain all Platform Fees, and pursue all remedies.
13.5 Off-platform communication. All communication after the unlock takes place on third-party channels (telephone, SMS, email, messaging apps) over which We have no control and of which We have no record. We are not a party to, do not monitor, do not retain, and are not responsible for any such communication or for anything said or promised in it.
14.1 You must not do, or attempt to do, any of the following, and must not permit any person to do so through Your account:
(a) publish any Content described in Schedule A; (b) impersonate any person, misrepresent Your identity or affiliation, or falsely state or imply an association with Us; (c) publish a fake, fraudulent, duplicate, bait, or non-existent Listing, including a Listing published to harvest Buyer enquiries; (d) circumvent, disable, or defeat the Coin system, including by publishing contact details in a Listing title, description, image, watermark, floor plan or document, by using coded text or images to convey a telephone number, or by directing Users off-Platform to obtain contact details without redemption; (e) scrape, crawl, harvest, index, cache, mirror, or bulk-extract Listings, Contact Details or any other data, or use any bot, script, or automated means to access the Platform, except a search engine crawler operating in accordance with Our robots.txt; (f) create multiple or automated accounts, or use another person's account; (g) send spam, unsolicited commercial communication, or bulk marketing to any User; (h) reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform, or circumvent any security or access control; (i) introduce any virus, malware, or malicious code, or conduct any penetration test, load test, or denial-of-service attack against the Platform without Our prior written authorisation; (j) use the Platform for money laundering, benami transactions, tax evasion, or the placement of proceeds of crime; (k) use the Platform to solicit any User for any product or service other than the property in the Listing concerned, including loans, insurance, brokerage services, interior services, or investment schemes; (l) discriminate against any User, or publish any Listing that discriminates, on the ground of religion, race, caste, sex, place of birth, disability, food habits, or marital status, including by stating any preference or restriction to that effect; or (m) infringe the intellectual property, privacy, publicity, confidentiality or contractual rights of any person.
14.2 Consequences. Breach of this Clause 14 may result in removal of Content, suspension or permanent termination without refund, forfeiture of unconsumed Coins, recovery of losses, disclosure to law enforcement, and civil or criminal proceedings.
15.1 Our IP. The Platform, its software, design, user interface, databases, compilations, the name "Property Cart", and all logos and marks are owned by or licensed to Us and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and other laws. Trade mark applications and registrations in respect of the name and logo stand in the name of MRK Engineering Services Private Limited. Nothing in this Agreement transfers any right in them to You. You are granted only a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended personal purpose.
15.2 Your Content remains Yours. You retain ownership of Content You upload.
15.3 Licence You grant Us. You grant Us a worldwide, royalty-free, non-exclusive, sub-licensable, transferable licence to host, store, reproduce, adapt to different formats and resolutions, publish, display, distribute and communicate Your Content to the public, for the purposes of operating, promoting and improving the Platform, including displaying the Listing, generating previews and thumbnails, and marketing the Platform (in the case of marketing, in de-identified or aggregated form, or with Your separate consent). This licence:
(a) subsists for so long as the Content remains on the Platform, and for a reasonable period thereafter for backup, archival, legal and evidentiary purposes; (b) survives deletion of the Listing to the extent required by Clause 15.4 and by Applicable Law; and (c) is granted with full authority, and You warrant that You hold every right necessary to grant it.
15.4 Retention after deletion. Following deletion of a Listing or an account, We may retain the Content in backup and audit systems for the period required by Rule 3(1)(g) of the IT Rules, 2021 (one hundred and eighty days) and for any longer period required by Applicable Law or by any pending investigation or proceeding.
15.5 Feedback. Any suggestion or feedback You give Us may be used by Us freely and without obligation.
15.6 Copyright complaints. Send complaints of infringement to the Grievance Officer at Schedule B with details of the work, the infringing URL or Listing ID, proof of Your rights, and a statement of good faith belief. We will act in accordance with Schedule D.
16.1 "As is". THE PLATFORM AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. To the fullest extent permitted by Applicable Law, We disclaim all warranties, express, implied or statutory, including any warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement, and quiet enjoyment.
16.2 Specific disclaimers. Without limiting Clause 16.1, We expressly disclaim, and give no warranty or representation whatsoever as to:
(a) Information only. The Platform is for information and discovery purposes only. No Listing is an offer, an invitation to offer, a prospectus, or a solicitation by Us. (b) Title and legal status. We do not verify and do not warrant the title, ownership, chain of title, encumbrance status, litigation status, approvals, sanctions, occupancy certificate, land use, zoning, or legal status of any property. (c) Physical condition. We do not warrant the existence, location, boundaries, area, measurement, structural soundness, quality of construction, amenities, or habitability of any property. (d) Price. We do not warrant that any price or rent stated is fair, market-reflective, or achievable, and We do not value property. (e) Users. We do not warrant the identity, age, authority, solvency, honesty, creditworthiness, or good faith of any User. (f) No professional advice. Nothing on the Platform is legal, financial, investment, tax, valuation, engineering, or architectural advice. You must obtain Your own professional advice. (g) Third-party content. Maps, locality data, price trends, market reports, calculators, images and links are supplied by third parties or generated automatically, are indicative only, may be inaccurate, and are not endorsed by Us. (h) Availability. We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free, or that defects will be corrected.
16.3 Third-party services and links. Links to third-party websites, home-loan providers, movers, interior firms, or other services are provided for convenience. We do not endorse them, are not responsible for them, and receive no consideration referable to any Property Transaction from them. Your dealings with them are solely between You and them.
16.4 Advertisements. Advertisements displayed on the Platform are the responsibility of the advertiser. We do not endorse advertised products or services.
17.1 Exclusion of property-transaction liability. WE SHALL HAVE NO LIABILITY WHATSOEVER, WHETHER IN CONTRACT, TORT, STATUTE OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH ANY PROPERTY TRANSACTION, ANY DEALING BETWEEN USERS, OR ANY ACT OR OMISSION OF ANY USER, including any loss arising from: defective or absent title; fraud, cheating, forgery or misrepresentation by a User; loss of any token amount, advance, booking amount, deposit or consideration paid to any User or third party; failure or delay in completing or registering a transaction; possession disputes; construction delay or defect; encumbrance; demolition or acquisition; or any dispute between Users.
17.2 Exclusion of indirect loss. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL LOSS, OR FOR ANY LOSS OF PROFIT, REVENUE, BUSINESS, OPPORTUNITY, ANTICIPATED SAVING, GOODWILL, OR DATA, whether or not foreseeable and whether or not We were advised of the possibility.
17.3 Aggregate cap. Subject to Clause 17.4, Our total aggregate liability to You for all claims arising out of or in connection with this Agreement and Your use of the Platform, taken together in any period of twelve (12) months, shall not exceed the higher of: (a) the total Platform Fees actually received by Us from You in the twelve (12) months immediately preceding the event giving rise to the claim; and (b) Indian Rupees One Thousand (Rs. 1,000).
17.4 What is not excluded. Nothing in this Agreement excludes or limits Our liability for: (a) fraud or fraudulent misrepresentation by Us; (b) death or personal injury caused by Our negligence; (c) wilful misconduct or gross negligence by Us; or (d) any liability that cannot lawfully be excluded or limited under Applicable Law, including under the Consumer Protection Act, 2019. Where any limitation in this Clause 17 is held unenforceable, it applies to the maximum extent permitted, and the remainder of the Clause continues in effect.
17.5 Basis of the bargain. You acknowledge that the Platform Fee is set on the basis of the allocation of risk in Clauses 16 and 17, that this allocation is a reasonable and essential basis of the bargain between Us, and that We would not provide the Platform on these commercial terms without it.
18.1 You agree to indemnify, defend and hold harmless Us, Our holding, subsidiary and affiliate companies, and Our respective directors, officers, employees, agents and service providers (the "Indemnified Persons"), from and against all claims, demands, actions, proceedings, losses, damages, liabilities, fines, penalties, costs and expenses (including reasonable legal fees on a full indemnity basis) arising out of or in connection with:
(a) Your Content, including any Listing, photograph or document You upload; (b) Your breach of this Agreement or of any Applicable Law; (c) any misrepresentation, concealment, fraud, cheating or forgery by You; (d) Your dealings with any other User, including any Property Transaction; (e) any claim by a third party that Your Content infringes their intellectual property, privacy or other rights; (f) any claim by a data principal, or any proceeding before the Data Protection Board of India, arising from Your misuse of personal data obtained through the Platform, including in breach of Clause 13.4; and (g) any tax, duty, cess or levy payable by You that is claimed from an Indemnified Person.
18.2 Conduct of claims. We will notify You of any claim to which this indemnity applies. We reserve the right, at Your cost, to assume the exclusive defence and control of any such matter, and You will cooperate fully with Us. You must not settle any claim in a manner that admits liability on the part of an Indemnified Person without Our prior written consent.
18.3 Survival. This Clause 18 survives termination.
19.1 Termination by You. You may close Your account at any time from in-app Settings, or by writing to support@property-cart.com. Closure does not entitle You to a refund of consumed Coins, and unconsumed Coins lapse on closure.
19.2 Suspension or termination by Us. We may suspend, restrict or terminate Your account or any Listing, in whole or in part, where We reasonably believe that:
(a) You have breached this Agreement or Applicable Law; (b) Your Listing is fake, fraudulent, duplicate, stale, or unlawful; (c) Your account is being used for fraud, scraping, spam, or circumvention of the Coin system; (d) continued access presents a risk to other Users, to third parties, to Us, or to the security of the Platform; (e) We are required to do so by an order of a court or a lawfully authorised Government agency; or (f) You have not accessed Your account for a continuous period of twenty-four (24) months.
19.3 Notice and reasons. Except where immediate action is necessary to prevent ongoing harm, fraud or unlawful activity, or where prohibited by law or by an order, We will give You prior notice of at least seven (7) days and a statement of reasons, and a fair opportunity to be heard, before permanent termination. Where immediate action is taken, We will give reasons as soon as reasonably practicable thereafter, and You may appeal to the Grievance Officer under Clause 20.
19.4 Consequences. On termination: (a) Your licence to use the Platform ends immediately; (b) unconsumed Coins are forfeited without refund where termination is for Your breach, and are otherwise refunded in accordance with Clause 10.4.1(b); (c) Your Listings are removed; and (d) We retain data in accordance with Clause 15.4, the Privacy Policy and Applicable Law.
19.5 Discontinuation of the Platform. We may discontinue the Platform or any feature. If We permanently discontinue the Platform, We will give at least thirty (30) days' notice and will refund the value of unconsumed, unexpired, purchased Coins.
19.6 Survival. Clauses 2, 3, 4, 5, 13.4, 15.3, 15.4, 16, 17, 18, 20, 21, 23, 24 and 28, and any other provision which by its nature is intended to survive, survive termination.
20.1 Grievance Officer. In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Section 13 of the Digital Personal Data Protection Act, 2023, and Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, We have appointed a Grievance Officer. Details are at Schedule B. The Grievance Officer is resident in India.
20.2 Nodal Contact Person. We have voluntarily designated a Nodal Contact Person for round-the-clock coordination with law enforcement agencies. Details are at Schedule B. This designation is voluntary; We are not a significant social media intermediary and Rule 4 of the IT Rules, 2021 does not apply to Us.
20.3 How to complain. Complaints may be made through the in-app "Report" button on any Listing or profile, through the in-app "Help" flow, or in writing to the Grievance Officer. A complaint should state: Your name and contact details; the Listing ID, URL or User concerned; the nature of the grievance; the relief sought; and any supporting evidence. Complaints must be genuine; filing a false or frivolous complaint is a breach of this Agreement and, where it relates to personal data, a breach of Section 15 of the Digital Personal Data Protection Act, 2023, which is punishable with a penalty of up to Rs. 10,000.
20.4 Timelines. We will observe the timelines at Schedule D. In summary: acknowledgement within twenty-four (24) hours; disposal within fifteen (15) days; removal of unlawful content on a valid court or Government order within thirty-six (36) hours; removal of non-consensual intimate imagery within twenty-four (24) hours; and information to authorised agencies within seventy-two (72) hours.
20.5 Appeal. If You are dissatisfied with the decision of the Grievance Officer, You may: (a) escalate internally to support@property-cart.com; (b) where the grievance concerns Content moderation, appeal to a Grievance Appellate Committee constituted under Rule 3A of the IT Rules, 2021, at https://gac.gov.in; (c) where the grievance concerns personal data, and after exhausting Our internal mechanism, complain to the Data Protection Board of India; or (d) where You are a consumer, approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the appropriate Consumer Commission.
20.6 Compliance reporting. We will voluntarily publish a periodic compliance report on the Platform stating the number of complaints received, the number actioned, and the number of items of Content removed proactively.
21.1 We have a zero-tolerance policy towards money laundering, terrorist financing, benami transactions, and the use of the Platform to place or layer proceeds of crime.
21.2 You must not use the Platform to advertise, structure, or facilitate any transaction in contravention of the Prevention of Money-Laundering Act, 2002, the Prohibition of Benami Property Transactions Act, 1988, the Black Money (Undisclosed Foreign Income and Assets) and Imposition of Tax Act, 2015, or the Foreign Exchange Management Act, 1999 (including restrictions on acquisition of immovable property in India by persons resident outside India).
21.3 We will cooperate fully with lawful requests from the Enforcement Directorate, the Financial Intelligence Unit - India, the Income-tax Department, the police, and any other lawfully authorised agency, and will disclose Your information where legally required, without being obliged to notify You where such notification is prohibited or would prejudice an investigation.
21.4 We do not hold or transmit transaction funds and, on the basis set out in Clause 4.1, do not consider Ourselves a reporting entity under Section 2(1)(sa) of the Prevention of Money-Laundering Act, 2002. If that position changes by law or determination, We will comply with the obligations that then apply.
22.1 We shall not be liable for any failure or delay in performing any obligation under this Agreement to the extent caused by an event beyond Our reasonable control, including: act of God, flood, earthquake, fire, storm, epidemic or pandemic; war, hostilities, terrorism, riot, or civil commotion; strike or labour dispute; act, order, direction, restriction, sanction or intervention of any government or regulator, including any internet shutdown or blocking order; failure or interruption of electricity, telecommunications, internet backbone, cloud hosting, payment gateway or other third-party infrastructure; cyber-attack, denial-of-service attack, or unforeseeable security incident occurring despite reasonable safeguards; or change in Applicable Law that renders performance unlawful or impracticable.
22.2 We will notify Users of any prolonged force majeure event. If such an event continues for more than sixty (60) days and materially prevents performance, either party may terminate this Agreement on notice, and We will refund the value of unconsumed, unexpired, purchased Coins.
23.1 Scope. This Clause 23 applies to disputes between You and Us. It does not apply to disputes between Users, in which We are not a party and will not participate, save to the limited extent of responding to a lawful order or summons.
23.2 Step 1 - Good faith negotiation. Before commencing any proceeding, You must raise the dispute in writing with the Grievance Officer (Schedule B). The parties will attempt in good faith to resolve it within thirty (30) days of that notice.
23.3 Step 2 - Mediation. If unresolved, the parties will attempt mediation under the Mediation Act, 2023, before a sole mediator appointed by agreement, seated at Tonk, Rajasthan, conducted in English, with costs shared equally. This step must be completed or abandoned within forty-five (45) days.
23.4 Step 3 - Arbitration. If still unresolved, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, on the following terms:
(a) sole arbitrator, appointed by agreement between the parties, and failing agreement within thirty (30) days, appointed under Section 11 of that Act; (b) seat and venue: Tonk, Rajasthan, India; (c) language: English; (d) the award shall be reasoned and final and binding; (e) each party bears its own costs, and the arbitrator's fees are shared equally unless the arbitrator directs otherwise; and (f) the arbitration shall be conducted, where practicable, on documents only and by video conference, so as to minimise cost.
23.5 Consumer rights expressly preserved. Notwithstanding Clause 23.4, and consistent with the law laid down by the Supreme Court of India in Emaar MGF Land Ltd. v. Aftab Singh (2019) 12 SCC 751, nothing in this Agreement bars, restricts or waives Your right, as a "consumer" within the meaning of the Consumer Protection Act, 2019, to approach a District, State or National Consumer Disputes Redressal Commission, or the National Consumer Helpline, and We will not raise the existence of this arbitration agreement as a bar to any such proceeding.
23.6 No class actions. To the extent permitted by Applicable Law, disputes shall be resolved on an individual basis, and not as a class, consolidated or representative action. This Clause 23.6 does not affect any right of consumers to bring a complaint under Section 35(1)(c) of the Consumer Protection Act, 2019.
23.7 Interim relief. Nothing in this Clause prevents either party from applying to a competent court for urgent interim or injunctive relief, including under Section 9 of the Arbitration and Conciliation Act, 1996.
23.8 Limitation. Any claim against Us must be brought within one (1) year of the date on which the cause of action arose, or within such longer period as is mandatorily prescribed by the Limitation Act, 1963, whichever is longer.
24.1 This Agreement and any dispute arising out of it, including non-contractual disputes, are governed by and construed in accordance with the laws of India.
24.2 Subject to Clause 23, the courts at Tonk, Rajasthan shall have exclusive jurisdiction. Where You are a consumer, this Clause does not deprive You of the right to bring proceedings in the forum where You reside or work, as permitted by Section 34(2)(d) of the Consumer Protection Act, 2019.
25.1 We may amend this Agreement at any time. The amended version will be published on the Platform with a revised version number and effective date.
25.2 Notice. For any material change - including a change to the Coin system, pricing, refunds, liability, dispute resolution, or the processing of personal data - We will give You at least fifteen (15) days' prior notice by in-app notification and by email to Your registered address, before the change takes effect.
25.3 Non-material changes (corrections, clarifications, formatting, changes required immediately by law or by an order) take effect on publication.
25.4 Your choice. Continued use of the Platform after the effective date constitutes acceptance. If You do not accept a material change, You must stop using the Platform and may close Your account before the effective date, in which case We will refund the value of unconsumed, unexpired, purchased Coins.
25.5 Version history. We maintain an archive of previous versions, available on request from the Grievance Officer.
26.1 This Agreement is an electronic record generated by a computer system under the Information Technology Act, 2000 and does not require a physical or digital signature.
26.2 You consent to receive all communications, notices, disclosures, invoices and agreements from Us electronically, at Your registered email address, mobile number, or by in-app notification. Such communication satisfies any legal requirement that a communication be in writing.
26.3 Our records - including server logs, timestamps, IP addresses, click-wrap acceptance records, Coin ledgers and transaction records - shall be admissible in evidence under Section 61 read with Section 63 of the Bharatiya Sakshya Adhiniyam, 2023, and shall be treated as conclusive evidence of the matters recorded, absent manifest error. You waive any objection to their admissibility on the ground that they are electronic.
27.1 We are committed to making the Platform usable by persons with disabilities, and We work towards conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the accessibility standards contemplated by the Rights of Persons with Disabilities Act, 2016, to the extent applicable.
27.2 If You encounter an accessibility barrier, or need Content in an accessible format or assistance in completing any step, write to support@property-cart.com and We will respond within fifteen (15) days and provide reasonable assistance.
28.1 Entire agreement. This Agreement constitutes the entire agreement between You and Us regarding the Platform, and supersedes all prior or contemporaneous understandings, communications, representations, advertisements and proposals, whether oral or written. You confirm that You have not relied on any statement not expressly set out in this Agreement. Nothing in this Clause limits liability for fraudulent misrepresentation.
28.2 Severability. If any provision is held invalid, illegal or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be severed or read down to the minimum extent necessary, and the remaining provisions shall continue in full force. The parties will negotiate in good faith a replacement provision that achieves, so far as lawful, the original commercial intent.
28.3 Waiver. No failure or delay by Us in exercising any right operates as a waiver of it. A waiver is effective only if given in writing, and applies only to the instance for which it is given.
28.4 Assignment. You may not assign or transfer any right or obligation under this Agreement. We may assign or transfer this Agreement, in whole or in part, to any affiliate or to any successor in connection with a merger, amalgamation, restructuring or sale of business, on notice to You.
28.5 Third-party rights. Save for the Indemnified Persons under Clause 18, no person who is not a party to this Agreement has any right to enforce it.
28.6 Notices. Notices to You are validly given if sent to Your registered email or mobile number or by in-app notification, and are deemed received twenty-four (24) hours after sending. Notices to Us must be sent to the Grievance Officer at Schedule B and are deemed received on acknowledgement.
28.7 Language. This Agreement is executed in the English language. Any translation into Hindi or any regional language is provided for convenience only. In the event of any conflict, ambiguity or inconsistency, the English version shall prevail for all purposes, including interpretation and enforcement.
28.8 No construction against drafter. This Agreement shall not be construed against Us merely because We drafted it. This Clause does not displace any rule of construction mandatorily applicable in favour of a consumer.
28.9 Relationship with the Privacy Policy. The Privacy Policy is incorporated into and forms part of this Agreement.
28.10 Contact. MRK Engineering Services Private Limited, 17, Anjum Manzil, Gulzar Bag, Tonk, Rajasthan 304001. Email: support@property-cart.com. Customer care: +91 88491 68539 (10:00-18:00 IST, Monday to Saturday, excluding public holidays).
You must not host, display, upload, publish, transmit, store, update or share any Content that:
A.1 (Rule 3(1)(b), IT Rules 2021)
A.2 Platform-specific prohibitions
B.1 Grievance Officer (Rule 3(2), IT Rules 2021; Section 13, DPDP Act 2023; Rule 4(5), Consumer Protection (E-Commerce) Rules 2020)
| Field | Detail |
|---|---|
| Name | Inayatullah Khan |
| Designation | Grievance Officer |
| Company | MRK Engineering Services Private Limited |
| Address | 17, Anjum Manzil, Gulzar Bag, Tonk, Rajasthan 304001 |
| support@property-cart.com | |
| Telephone | +91 88491 68539 |
| Working hours | 10:00 - 18:00 IST, Monday to Saturday, excluding public holidays |
B.2 Nodal Contact Person (voluntary; for law enforcement coordination)
| Field | Detail |
|---|---|
| Name | Inayatullah Khan |
| Designation | Nodal Contact Person |
| support@property-cart.com | |
| Telephone | +91 88491 68539 (24x7) |
B.3 Data Protection / Privacy contact (see Privacy Policy) Email: support@property-cart.com
B.4 Escalation and external forums
Note: All persons named in this Schedule are employees of the Company, are resident in India, and are not agents, brokers or intermediaries in any Property Transaction.
Use the following strings verbatim in the app. Do not pre-tick the checkboxes. Record, for every acceptance, the User ID, document version, timestamp, IP address and device identifier, and retain that record for the life of the account plus the retention period in Clause 15.4.
C.1 Registration screen - primary acceptance (mandatory, unticked by default)
[ ] I confirm that I am 18 years of age or older, and I have read and agree to the Terms and Conditions and the Privacy Policy of Property Cart.
C.2 Registration screen - accompanying notice (always visible, not collapsible)
Property Cart is a listing and discovery platform only. We are not a real estate agent, broker or property dealer. We do not verify property title or ownership, and we are never a party to any property transaction. Please verify everything independently before paying anyone.
C.3 Coin purchase screen - pre-payment confirmation (mandatory, unticked by default)
[ ] I understand that Coins are used up the moment a contact is unlocked and are non-refundable except in the limited cases in Clause 10.4 of the Terms. Coins expire {validityDays} days after purchase, as shown for this pack. Coins buy access to information only, not any property, service or outcome.
C.4 Contact unlock screen - final confirmation (modal, before Coins are debited)
Unlock contact details? This will use {n} Coin(s), and they cannot be returned. Property Cart does not verify this listing, this property, or this person. Do not pay any money before your own lawyer verifies the title. [ Cancel ] [ Unlock ]
C.5 Listing creation screen - seller declaration (mandatory, unticked by default)
[ ] I declare that I am the owner of this property or am legally authorised in writing to offer it, that all information and photographs are true and of this property, and that I have provided any RERA registration number required by law. I understand that a false listing may lead to permanent ban and legal action.
C.6 Privacy - contact disclosure consent (seller, mandatory)
[ ] I consent to Property Cart showing my name and phone number to buyers who unlock this listing. This is how buyers reach me.
C.7 Privacy - marketing consent (OPTIONAL, must be separate and unticked)
[ ] Send me offers, recommendations and updates from Property Cart by email, SMS and WhatsApp. (Optional - you can use the app without this and can withdraw at any time in Settings.)
C.8 Change-of-terms notice (in-app banner, 15 days before effect)
We are updating our Terms and Conditions / Privacy Policy, effective {date}. [See what's changing]. If you continue using Property Cart after that date, the new terms apply. If you do not agree, you may close your account before that date and we will refund your unused, unexpired paid Coins.
| # | Trigger | Action | Deadline | Source |
|---|---|---|---|---|
| 1 | Any User complaint received | Acknowledge in writing | 24 hours | Rule 3(2)(a)(i), IT Rules 2021 |
| 2 | Any User complaint received | Dispose of and communicate outcome | 15 days | Rule 3(2)(a)(i), IT Rules 2021 |
| 3 | Complaint of non-consensual intimate imagery / impersonated content | Remove or disable access | 24 hours | Rule 3(2)(b), IT Rules 2021 |
| 4 | Court order or Government notification of unlawful content | Remove or disable access | 36 hours | Rule 3(1)(d), IT Rules 2021 |
| 5 | Lawful written order of an authorised Government agency for information/assistance | Provide information or assistance | 72 hours | Rule 3(1)(j), IT Rules 2021 |
| 6 | Account cancelled or registration withdrawn | Retain information and records | 180 days (minimum) | Rule 3(1)(g), IT Rules 2021 |
| 7 | Consumer complaint (e-commerce) | Acknowledge | 48 hours | Rule 4(5), CP (E-Commerce) Rules 2020 |
| 8 | Consumer complaint (e-commerce) | Redress | 1 month | Rule 4(5), CP (E-Commerce) Rules 2020 |
| 9 | Refund request under Clause 10.4 | Acknowledge / decide / credit | 48 hours / 15 days / 7 working days | Contractual |
| 10 | Personal data breach | Intimate affected Data Principals and the Data Protection Board | Without delay, with detailed report to the Board within 72 hours | Section 8(6), DPDP Act 2023 and Rules thereunder |
| 11 | Data Principal request (access / correction / erasure) | Respond | 30 days | Sections 11-12, DPDP Act 2023; Privacy Policy |
| 12 | Material change to Terms or Privacy Policy | Prior notice to Users | 15 days | Contractual (Clause 25.2) |
| 13 | Annual re-notification of Terms and Privacy Policy | Notify all Users | At least once a year | Rule 3(1)(c), IT Rules 2021 |
Where two timelines apply to the same event, We will observe the stricter one.
END OF TERMS AND CONDITIONS
Document version 1.0 | Effective 17 September 2026 | (c) MRK Engineering Services Private Limited. All rights reserved.